Surveys

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We have designed and administered surveys in hundreds of instances in a range of formats including: paper and pencil, optical scanning, automated phone, as well as web based formats.

Topics have included: customer satisfaction and retention, competitive benchmarking, needs analysis, course evaluation, skills assessment, and product acceptance.

We pride ourselves in our ability to design clear, concise surveys, adapted to your individual application. Our process is to design the initial analysis and reporting format prior to administering the survey. This allows us to have the top level report completed very soon after the completion of the survey. We generate custom, camera ready graphics in file formats that allow for scaling in word processing, presentation, and web applications. Reports at a more detailed level are always available.

We often set up web based surveys on a customer’s account so that the survey designs and data remain within their custody and control.